'You receive updates: For Windows and other products from Microsoft Update' The tech had changed this for some reason so that he would have control which stopped Windows Update causing the error message to appear. MS had to use REVO uninstaller to remove some of the files and folders that were found and had to change the 'Management' of the computer from the technicians to what appears now in the Properties windows. The guy has since left the area and I have no recourse with him. And now it a Windows 7 Professional 32 Bit computer thanks to this foolish technicians work. Is there a way to get this computer back to a 64 Bit OS or not? I'm far from some expert, but I sense there are still things that may be conflicting due to the computer coming from the factory as a 64 Bit Home Premium Windows 7 computer. I then called MS back on two separate occasions and they spent a good 3-4 hours in remote(s) session removing and reconfigureing many things that were apparently leftovers from a DELL Optiplex?!? About a week later I started getting an error message and it would no longer do updates and started to run a little slower due to that. Microsoft generously supplied a working Product key and we got the computer to do updates, etc. When I tried to follow the tutorial it would NOT accept the 64 Bit model so I did the 32 Bit thinking it would be about the same.According to (MS) it is accept some programs, etc.won't run a 32 Bit version. followed the excellent Tutorial by flavallee about installing a fresh install of Windows 7. In the meantime thinking I have a 64 Bit computer. The Product key he supplied could not be activated due to overuse so Microsoft (MS) tells me. He gives me the computer back after I paid him and noticed in the Properties windows that it had conflicting information about the OS. The hard drive failed.so I brought it to whom I thought was a trusted IT Tech.

I have an HP dv7-3085dx laptop that came with Windows Home Premium 7 64 bit. I'm going to be brutally honest with you about this computer and the circumstances I find myself in.

Kb2685811 windows 7 64 bit dell